Q: How do I request my Medical Records?
A: You may request copies of your medical records by completing our Authorization for Release of Medical Records. An electronic copy of your records can be requested by filling out both the Authorization for Release of Medical Records and the Electronic Record Delivery Request form. Please fax the request form(s) to 703-662-4506. Please allow 7-10 business days for completion of your request.
Q: How do I get FMLA, Disability, or other forms completed by my doctor?
A: Please complete and sign sections of your paperwork that you are required to prior to our office finalizing the completion. These forms can be brought to your office visit or faxed to our office at 703-662-4506. Please allow 7-10 business days for completion of forms.
Q: How can I refill my medication?
A: Please have your pharmacy fax a refill request to us at 703-662-4506. Note that we do not fill prescriptions after business hours and on the weekends.
Q: What do I do with my MRI prescription?
A: If an MRI is ordered, the medical assistant/physician will ask you where you would like to have your MRI performed. You will be contacted by our authorization department with your authorization number, at which you may schedule your MRI appointment, and take the script, as well as the authorization number, with you to the MRI facility. MRI authorizations may take up to 5 - 7 business days to complete.
Q: Once the authorization is complete, can I go anywhere?
A: No, the authorization given by your insurance company for the MRI is for the location specified on the order. It is important that you let the medical assistant/physician know if you have a preference for a particular MRI facility when the order is given to you.
Q: How long until I can make an appointment with my doctor after my MRI is complete?
A: You may schedule an appointment with your doctor 2-5 days after your MRI has been completed. The facility will give you a Compact Disc with your MRI images. It is important that you bring this disc with you to your follow-up appointment with the physician.
Q: What are the guidelines for a routine dental procedure after joint replacement?
A: AAOS guidelines state that patients do not need antibiotics before routine cleanings unless the patient is immune compromised, has a current infection, or performing a deep procedure.
If antibiotics is required, the recommendation is 2,000mg of Amoxicillin one hour prior to procedure. If patient is allergic to Penicillin family, 600mg of Clindamycin is recommended one hour prior to procedure.
Please contact us at 703-435-6604 if you have any questions or concerns.
Q: I would like to speak to Dr. Berg, how can I arrange a telephone call?
- You can call our office main number at 703-435-6604 and you can leave a message directly on my voicemail.
- Alternatively you may contact my assistant.
- I will return most calls the same day however some days I am in the operating room or will be unable to return your call until the following day. Therefore, please do not leave any urgent or emergent messages. If you need to speak with someone urgently, please call our main number, 703-435-6604.
Q: Is it possible to fill out my medical history prior to my visit?
- Yes and I strongly recommend this as it will save time during the check-in process.
- Patient forms are to be completed on our Patient Portal. This is also accessible by visiting our website www.towncenterorthopaedics.com and clicking on the patient portal link on the top of the page. When your appointment is scheduled, you will receive an email with your access code for the portal, which you will use along with your birthday to enter the portal. You will also receive a reminder phone call in which your access code will be provided again.
- For first time patients, there are several documents that need to be completed: Demographics, Medical and Social History, Health Review and a form detailing the history of the problem that you wish us to evaluate (Visit Reason). For the Visit Reason form, please select the “Initial Visit” form.
- For returning patients, you should review the information on the Demographics, Medical and Social History and Health Review pages and make any necessary changes or updates. Please also complete the appropriate Visit Reason form: Initial Visit, Follow-up Visit or Post-op Visit.
Q: How do I properly use my Top Shelf Remedy Sling?
A: The video below will show you how to properly use the Top Shelf Remedy Sling!